SmartFlow transforms real world processes involving complex analysis, subtle judgements, creative problem solving, and personalised customer care.
Connect People, Processes, and Technology
SmartFlow reduces friction within processes, seamlessly connecting people, processes, and technology. It is deployed over existing systems to rapidly solve real world business problems. SmartFlow drives each step of the process, automating tasks when advantageous and supporting humans with the tasks that they do best (e.g. providing caring customer service or dealing with unexpected circumstances).
SmartFlow provides a complete intelligent automation tool-suite with advanced features for automating complex processes:
No code workflows - with process capture recording
Modern employee interface - easily access any data and manage any task
Process orchestration - drive processes automatically from end-to-end
Informed decision making - make fast accurate decisions, based on data and business rules
OCR - digitalise documents with Optical Character Recognition
Audit trails - generated as you work
Task automation -attended/unattended RPA - Robotic Process Automation
Resilient and agile - workflows that are hard to break and easy to update
Data intelligence - identify likely data matches, synchronise data, and automatically find relevant information for each step in a process. Employees are presented with the right data at the right time to help them do a good job
AUTOMATE COMPLEX PROCESSES
Create processes where employees, systems and automations work efficiently together to deliver fast personalised outcomes.
IMPROVE DECISION MAKING
Automate or augment decisions, with accurate, data-driven answers in real-time. Reduce touchpoints or provide first-call resolutions.
CONNECT SYSTEMS SEAMLESSLY
Integrate different systems without the need for APIs. Use AI to manage data and automatically
synchronise disparate systems.